Frontier Design and Build Ltd customer privacy notice

Registered name: frontier design and build ltd

We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.

This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• How to complain

Contact details

Post

32 Bardale Close, KNARESBOROUGH, North Yorkshire, HG5 0DZ, GB

Telephone

07800588434

Email

heighway213@gmail.com

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Transaction data (including details about payments to and from you and details of products and services you have purchased)

• Information relating to compliments or complaints

• Video recordings

• Audio recordings (eg calls)

• Records of meetings and decisions

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details

• Addresses

• Purchase or service history

• Account information, including registration details

• Information used for security purposes

• Marketing preferences

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

• Addresses

• Profile information

• Marketing preferences

• Purchase or account history

We collect or use the following personal information to comply with legal requirements:

• Name

• Contact information

• Client account information

• Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Addresses

• Account information

• Purchase or service history

• Witness statements and contact details

• Photographs

• Relevant information from previous investigations

• Customer or client accounts and records

• Financial transaction information

• Information relating to health and safety (including incident investigation details and reports and accident book records)

• Correspondence

• Location data

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We collect and use personal information to effectively deliver and improve our building services, ensuring we meet the individual needs and expectations of our clients. This includes details such as contact information, property specifications, and project preferences, which are necessary to provide accurate quotes, manage timelines, communicate updates, and deliver high-quality results. Using this information allows us to tailor our services, respond efficiently to enquiries, and resolve any issues quickly. We believe this use is a legitimate interest because it directly benefits our clients by enhancing their experience and the final outcome of their projects. We carefully balance this benefit against any potential impact on individuals by keeping data secure, limiting access, and only using information that is essential for service delivery. We do not use personal data in ways that would override our clients\' rights or reasonable expectations.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We collect and use personal information to operate and manage client accounts effectively, including for invoicing, payment processing, record-keeping, and communication related to ongoing or past projects. This processing is necessary to maintain accurate financial records, ensure legal and tax compliance, and provide clients with a clear and efficient service experience. It also enables us to resolve account queries, provide updates, and maintain accountability on both sides. Our legitimate interest lies in ensuring the smooth, transparent, and professional operation of client accounts, which ultimately benefits our clients by improving service reliability and trust. We minimise any risks to individuals by implementing strong data protection measures and only using personal information that is relevant and proportionate. Our use of this data is carefully balanced to avoid any undue impact on the rights or interests of the individuals involved.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We may collect and use personal information to provide clients with relevant updates about our services, new offerings, promotions, or important changes that may benefit or interest them. This processing is necessary to maintain strong client relationships, keep individuals informed about opportunities that may suit their needs, and support the continued growth and improvement of our services. Our legitimate interest lies in communicating effectively with existing and potential clients who have shown interest in our work, helping them make informed decisions about future building or renovation projects. We ensure that our marketing practices are respectful and proportionate by offering clear opt-out options, limiting the frequency of communications, and only sending information that is relevant and expected. The benefits of staying informed and connected are balanced carefully against any potential inconvenience, and we take care not to misuse or overstep the reasonable expectations of those whose data we process.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information to comply with legal requirements:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We collect and use certain personal information where it is necessary to comply with our legal and regulatory obligations, such as health and safety laws, tax reporting, insurance requirements, and contractual responsibilities. This processing is a legitimate interest because it ensures that our business operates within the law, protects the safety of our clients, workers, and the public, and supports transparency and accountability in all our activities. By fulfilling these obligations, we help build trust with clients and authorities while avoiding legal risks or penalties. We only collect the personal information that is strictly required for compliance purposes and handle it securely and responsibly. While this may involve some impact on individuals, such as the need to verify identity or maintain certain records, these measures are in place to serve wider legal and ethical standards that ultimately protect everyone involved in our projects.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We collect and use personal information to effectively deal with client queries, complaints, or claims related to our building services. This processing is necessary to investigate concerns, respond accurately, resolve issues fairly, and maintain high standards of service and accountability. Our legitimate interest lies in ensuring client satisfaction, addressing disputes in a timely and professional manner, and protecting our business from potential legal or reputational harm. This benefits clients by providing clear communication channels, improving service quality, and ensuring that their concerns are taken seriously and handled with care. We only collect the personal information relevant to the issue at hand and treat it with strict confidentiality. While there may be a small impact on individuals, such as the need to share project details or communication history, this is outweighed by the importance of resolving matters appropriately and maintaining trust between our company and our clients.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

• Directly from you

• Publicly available sources

• Previous employment

• Market research organisations

• Providers of marketing lists and other personal information

• Suppliers and service providers

How long we keep information

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Who we share information with

Others we share personal information with

• Other financial or fraud investigation authorities

• Insurance companies, brokers or other intermediaries

• Professional or legal advisors

• Regulatory authorities

• External auditors

• Organisations we’re legally obliged to share personal information with

• Publicly on our website, social media or other marketing and information media

• Previous employers

• Suppliers and service providers

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 

7 August 2025